Important Notice
interactive lanes are currently unavailable.
UPS decided that our brand new interactive equipment (all the way from texas) would take a nice long vacation around the world (must be nice), stopping in at every country, state & town...except for hervey bay (boo!)
Currently, only standard lanes are available until further notice.
refund Policy
A legal disclaimer
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.
Refund Policy - the basics
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.
Our Refund Policy
All bookings are subject to availability and confirmation. Full payment or deposit where applicable is required at the time of booking, please refer to out booking T's and C's for refund requests arrangements. Cancellations within 48 hours within your booking time are non refundable, as your lane and instructor are reserved exclusively for your group.
We understand that plans change, if you've made a booking and need to cancel, our team can happily provide a credit for all cancellations. Unfortunately we can not provide a refund as staff need to be allocated to accommodate your required session. No shows will be charged the full boking amount. In the rare case that The Salty Axe needs to cancel or reschedule your booking (eg. due to weather, maintenance or unforeseen events), you will be offered a full refund or an alternative sessions time.